Shipping Information

2. Shipping Policy

Overview

At Fresh-express.us, we specialize in seasonal comfort products (air conditioners, fans, personal coolers, and cooling accessories). We strive to deliver your orders as quickly and reliably as possible within the United States. Please review our detailed shipping policy below.

1. Order Processing Time

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and major US public holidays) after receiving your order confirmation email.

• Order Tracking: You will receive another notification with your tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard domestic shipping across the contiguous United States.

Shipping Method	Estimated Delivery Time	Cost
Standard Domestic Shipping	5 to 10 business days	Free / Calculated at checkout
Express Domestic Shipping	3 to 5 business days	Calculated at checkout

Note: Delivery times are estimates and start from the date of dispatch, not the order date. Unexpected delays may occasionally occur due to extreme weather conditions, peak seasonal demand, or carrier logistics delays.

3. Shipment Destinations

• We currently ship to addresses within the United States (excluding U.S. Territories, APO/FPO addresses, and PO Boxes for large items like full-sized air conditioners).

• If an item cannot be delivered to a PO Box due to size or weight constraints, our support team will contact you to request a standard physical address.

4. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24–48 hours.

You can track your order directly on our website via the Track Your Order page or via the carrier’s portal (USPS, FedEx, UPS, or DHL).

5. Customs, Duties, and Taxes

• Fresh-express.us covers standard sales taxes calculated at checkout where applicable.

• For products fulfilled through our domestic supply network, no additional import duties or customs clearance fees will apply to US residents.

6. Incorrect Shipping Address & Undeliverable Packages

Please double-check your shipping address when placing an order.

• We are not responsible for orders shipped to incorrectly provided addresses.

• If a package is returned to us as undeliverable due to an incorrect address or refusal, the customer may be responsible for re-shipping fees.

7. Damaged, Lost, or Stolen Packages

• Damaged Goods: If your product arrives damaged in transit, please inspect the box immediately and contact us at support@fresh-express.us within 48 hours of delivery. Please attach clear photos of the damaged item and packaging so we can process a carrier claim and issue a replacement.

• Lost or Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check with household members or neighbors first. If the package cannot be located, contact our support team immediately so we can assist in launching a carrier investigation.

8. Contact Us

For any questions regarding shipping or order updates, please reach out to:

• Email: support@fresh-express.us

• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)